Airbnb Property Management in Marrakech

You do, in the arrangement we ask for by default. Your Airbnb account stays in your name, your listing keeps its identifier, its booking history and its rating, and we work on it as co-host with the rights the day-to-day job requires. The distinction looks administrative and becomes decisive the day the relationship ends: a listing created from a management company’s account belongs to that company, along with everything accumulated on it. The owner then leaves with a house and no history at all, starting again from nothing in the platform’s ranking and at the bottom of its search results. As co-host, our departure touches neither your listing, nor your reviews, nor your position. We prefer this arrangement even though it makes us easier to replace, because an owner who stays free to leave is an owner who stays by choice rather than by constraint.

They stay attached to your listing, not to us. As long as the listing changes neither account nor identifier, the average rating, the review count and Superhost status follow the property — a change of manager does not reset them. What does move them is what happens in the weeks that follow: the status criteria are measured over a rolling period, and a run of poorly prepared arrivals is enough to lose it. That is why we rebuild the listing before opening the calendar, rather than the other way round. A house whose page promises what it delivers keeps its rating; a house relaunched too quickly loses it, and it takes several months of faultless stays to win it back. We would rather open the calendar a week late than open it on an approximate listing.

They stand, and we honour them on the agreed terms. A guest who booked before you changed agency contracted with you, not with the company that was managing the property: their stay, their price and their cancellation terms do not move. We pick the conversation up where it stands, introduce ourselves by name, and confirm the arrival arrangements in writing. That last step is the one most often skipped, and it is the most visible: a guest who discovers at the door that their contact has changed marks it. We also check that deposits already collected by the outgoing agency come back to you — something to have written into the exit, not discovered after it. We tell you what to ask for, and when to ask it, so that the answer lands before the switch rather than after it.

As co-host, unless the owner asks otherwise. A management company’s own account makes life simpler for the management company: one dashboard, one inbox, listings grouped together. What it mainly does is move ownership of the hardest asset to rebuild — the listing’s history. We chose the other arrangement because it leaves the owner free to go, and a mandate you can only leave by losing your reviews is not really a mandate. If your property is already published from an agency’s account, we look together at what can be salvaged before switching: rating and ranking do not transfer between accounts, the listing has to be recreated from scratch. Better to know that before signing than to find out afterwards — it is the first thing we look at when an owner writes to us about changing agency, and sometimes the reason we advise waiting.

Our team does, from Marrakech, in both site languages and in Arabic. The first message goes out within twenty-four hours of a booking: directions to the door, arrival times, and what is worth knowing before travelling. During the stay, requests come through the platform’s messaging and emergencies come by telephone — air conditioning failing on a Friday evening is not written about, it is called in. We do not promise a response time measured in minutes, because nobody holds that seven days a week. What we do hold is that no request sleeps a night unanswered, and that a technical problem finds a craftsman before the stay ends rather than after the guests leave. In Marrakech that difference owes less to responsiveness than to the address book — and the address book takes years to build, one craftsman at a time.

Yes, and it is the case that takes the most preparation. A property that has never been let has no usable photographs, no description and none of the equipment a turnaround needs — no second set of linen, not enough crockery, often no lock suited to late arrivals. So we start with a visit that lists what is missing, with the costs attached, before anything goes online. Allow two to four weeks between first contact and the first bookable night, against one to three weeks for a property already published. You also have to accept the start: a listing without reviews sells on price first, until it has gathered a few. That dip can be planned for; it cannot be skipped. We say so before signing, because a forewarned owner judges the first season on the right scale.